FAQ

❓ Frequently Asked Questions (FAQ)

Welcome to the Primozilo FAQ. We believe in transparency and want to ensure you have all the information you need for a seamless shopping experience.

📦 Orders & Shipping

Q1: What is the delivery time for my Primozilo order?

A: Because we source the best innovative products globally to keep our prices competitive, our delivery times are structured as follows:

  • Order Processing: 1–3 business days.

  • Estimated Delivery Time: 7–15 business days (total) from the date of shipment.

We appreciate your patience, and we promise the quality and innovation of your items will be worth the brief wait!

Q2: How can I track my order?

A: Once your order has been processed and shipped (1-3 business days), you will receive a separate email containing your tracking number and a link to track your package's journey. Please allow 48-72 hours after shipment for the tracking information to update.

Q3: Why did I only receive part of my order?

A: To ensure you receive your items as quickly as possible, products from different suppliers may be shipped separately. You will receive a tracking number for each package. Rest assured, the rest of your order is on its way!

🛡️ Returns, Refunds, & Guarantees

Q4: What is your return and refund policy?

A: We offer a 7-Day Hassle-Free Returns guarantee. If you are not completely satisfied with your purchase, you may return the item(s) within 7 days of delivery.

  • The item must be unused, in the same condition that you received it, and in its original packaging.

  • Please visit our dedicated Refund Policy page [Link to Refund Policy Page Here] for detailed instructions on how to start a return.

Q5: Do I have to pay for return shipping?

A: In the case of a return for refund or exchange (e.g., you changed your mind or ordered the wrong size), the customer is generally responsible for return shipping costs. However, if an item is defective or we shipped the wrong product, we will cover all associated costs.

Q6: What does the 1-Year Quality Assurance cover?

A: Our 1-Year Quality Assurance covers any defects in materials or workmanship under normal use from the date of purchase. If your product fails due to a manufacturing defect within one year, we will gladly replace it. This reflects our commitment to sourcing only the highest-quality, durable solutions.

🛒 Products & Payments

Q7: How do you choose your products?

A: At Primozilo, our products are curated by our team. We select items based on innovation, utility (solving a real problem), quality, and value. If it doesn't simplify your life or offer a significant upgrade, we don't sell it.

Q8: What payment methods do you accept?

A: We accept all major credit and debit cards (Visa, MasterCard, Amex, Discover) and secure payment platforms like PayPal and others offered through Shopify Payments.